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Silver Apple Medical Spa Complaint - Don't Go
Silver Apple Medical Spa Complaint

Silver Apple Medical Spa Complaint


Don't Go

I would not recommend this place to anyone. I was thoroughly disappointed with the service. They have changed the receptionist three times in less than a year and the guy they have there now is horrible. The person doing the procedure is a doctor, per the license I saw on the way out. I brought the living social $99 six treatment deal for my upper lip. After the first procedure I broke out with little white bumps on my upper lip which left marks. When I went back I still had one or two little white bumps and asked her if this was normal and what I could do to prevent this from happening again. She had no advice and was no help. I let her do the second treatment just to see if maybe it was a bad reaction and it was a one-time thing. It happened again so I never let her touch my lip again. How is she a medical doctor doing these procedure and she gives NO before or after care advice? This was as of the 1st of the year. I see now they have updated their website and give some advice. I lost out on the $99 6 treatment deal but she had another $99 deal on her website for three treatments for $99. I figured I go with the under arms and bikini area. I had no adverse problems with those treatments. I plan on doing another three treatments on those areas at another place where there is better service.
I have several complaints concerning this so called medical spa. 1. She is only open Tuesday through Friday and on Friday they close by 2pm. What spa do you know closes early on Friday and no Saturday hours? Those are your money making days. Basically, to go here you have to take of day from work. Plus, they want you to come back in 4 weeks but when you have very few days and limited hours of operation it makes it difficult. 2. On my last visit they have a sign stating they are charging a mandatory 15% gratuity on all online vouchers. I didn’t like this at all for this being my last visit and the first time hearing and seeing this I thought it was just plain wrong. I have no problem paying a gratuity but this is your business and you are making 100% of the profit….why am I tipping you??? Especially, when your service is poor! If I would have been told of the gratuity when I made the appointment I would not have liked it but I would have been prepared. 3. She gives no before or after care advice. The first time I came she said I should have shaved. Well I searched her site before I went for the procedure and I didn’t see anything on how to prepare for this treatment so I didn’t shave. The next time I shaved and she says…. You should shave 3 days prior. Really??? Thanks for the heads up now that your about to laser me. 4. Lateness… I had a 9am appointment. She strolls in after 9:15. Things happen but that was not the first time but it was the last. 5. Over priced products. I brought this cream she made up for marks. The product was in a container the size of a contact lens holder. She charged $15. It was not worth $15 maybe $5.
I have no intentions of ever going back nor would I recommend this place to anyone.

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